Support non-existent or non-responsive!?

ralf_maeder · 21st September 2023, 02:31 PM

I don't know if support personnel from Inivis is montitoring this forum!?

I have send two support requests via CONTACT US (17 and 20 of september) and only received the automated responses: "Thank you for contacting Inivis. We will contact you as soon as possible.

Please do not reply to this email message.

The Inivis Team.
www.inivis.com"

I own a licence for AC3D 9.022 and require to download the corresponding installer to this older version, because my licence is not valid for the new version 9.1. Unfortunately the site only offers the new version for download.

Support so far has been non- existent. Very disappointing.

I hope this is not abandonware.

With regards, Ralf Maeder

PD: I searched the FORUM for other users that requested to be instructed how to download older versions and they never received a single answer. Troublesome.

21st September 2023, 02:31 PM	#1
ralf_maeder Junior Member Junior member Join Date: Nov 2021 Posts: 5	Support non-existent or non-responsive!? I don't know if support personnel from Inivis is montitoring this forum!? I have send two support requests via CONTACT US (17 and 20 of september) and only received the automated responses: "Thank you for contacting Inivis. We will contact you as soon as possible. Please do not reply to this email message. The Inivis Team. www.inivis.com" I own a licence for AC3D 9.022 and require to download the corresponding installer to this older version, because my licence is not valid for the new version 9.1. Unfortunately the site only offers the new version for download. Support so far has been non- existent. Very disappointing. I hope this is not abandonware. With regards, Ralf Maeder PD: I searched the FORUM for other users that requested to be instructed how to download older versions and they never received a single answer. Troublesome.